Customer Success Manager

Objective: Build a WOW Customer engagement experience

Confidence to achieve               %age Progress

Company Goal   
KR 1  Engage customers with innovative touchpoints to increase retention by X% 
KR 2  Increase onboarding process efficiency by X% 
KR 3  Increase initial value adoption %age by X%
   
   
Objective: Accelerate Revenue Growth

Confidence to achieve               %age Progress

Company Goal   
KR 1  Increase free trial to conversion ratio by X%
KR 2  Renewals of Top Accounts to be at X%
KR 3  Perfect Offerings deck to increase upselling by X%
KR4   Innovate on messaging and timing to increase upsell by X% 


   
Objective: Build customer advocacy

Confidence to achieve               %age Progress

Company Goal   
KR 1 Build a customer advocacy in atleast X% of clients
KR 2  Customer NPS to be at X%
  
   
Objective: Build a world class team

Confidence to achieve               %age Progress

Company Goal   
KR 1  Upskill 100% of teams on Relationship Selling
KR 2  Increase team NPS by X%