Objective: Build a WOW Customer engagement experience
Confidence to achieve Progress
Company Goal
KR 1 Engage customers with innovative touchpoints to increase retention by X%
KR 2 Increase onboarding process efficiency by X%
KR 3 Increase initial value adoption %age by X%
Objective: Accelerate Revenue Growth
Confidence to achieve Progress
Company Goal
KR 1 Increase free trial to conversion ratio by X%
KR 2 Renewals of Top Accounts to be at X%
KR 3 Perfect Offerings deck to increase upselling by X%
KR4 Innovate on messaging and timing to increase upsell by X%
Objective: Build customer advocacy
Confidence to achieve Progress
Company Goal
KR 1 Build a customer advocacy in atleast X% of clients
KR 2 Customer NPS to be at X%
Objective: Build a world class team
Confidence to achieve Progress
Company Goal
KR 1 Upskill 100% of teams on Relationship Selling
KR 2 Increase team NPS by X%